I will definitely not be back to Soaring Eagle without some kind of assurance this experience with a manipulative dealer is not the norm- (there were no problems with the previous dealer).

Even after this horrible experience, and coming out a loser from my buy-in, I was not rude and simply walked away. I could tell this dealer, and therefore I assume the rest of the staff at the craps table at the time, (considering I was the only one at the table!) was hoping for me to pick up the dice, and come out again with my bets still on the table. This type of behavior is seriously unacceptable, and I think I was treated so poorly because I’m on the younger side of their average players (I’m only 21). After that however, I immediately came down on my place bets and left the table. Since I was the only one at this table, I was looking forward to going through the last $70 or so I had brought with me. I understand it’s not the dealers fault if you lose, however it is 100% their job to keep track of winnings. This dealer had a seriously hard time giving me my money, even after a losing streak, in which I hadn’t complained or given reason for this type of behavior once. I’ve played craps at 3 big casinos in Michigan, and I have never once been paid out for my pass line bet by the stick-man. Yes, the stick-man ended up paying me when the dealer refused. My girlfriend then said “if you’re asking the stick-man to take the dice back, can you do that?” After which the stick man finally pulled back the dice, and then begrudgingly paid me out for my pass line and odds bet. The dealer again mumbled that he will pay me once the dice are in the middle of the table. After a minute or two passed by with my bets still un-paid and sitting on the table, (again-I was the only one at this table) I asked to be paid.

I wasn’t sure what was happening at this point, and waited to get paid. The dealer refused, saying under his breath “as soon as the dice are in the middle, I’ll pay you”. Of course, I didn’t grab the dice, and asked to be payed for my pass line and odds bet. After hitting the point (point was 8) the puck was not turned over, and the dice were slid back to me by the stick-man. You’d think the dealers wouldn’t have a hard time keeping track of my bets in that scenario, right? Wrong. I was there late at night, and as such was the only one at the usually busy craps table. I’ve had some great experiences with blackjack dealers here at Soaring Eagle, however, the craps dealer I was interacting with gave me the worst casino experience I’ve ever had. I am not one to complain about service regularly, in fact, I generally like to give people the benefit of the doubt when things go less-than-ideally.

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